![]() Mac users should go to the DoD Certificates section of this website and follow those instructions. PC users should follow these instructions. I get burned by this every now and then.makes me feel pretty stupid when I finally figure it out! Installing the new certificates can fix a lot of problems and is a good first step. mil network, you can get to webmail through but this will not work on your home device.Įvery now and then the DoD updates their certificates. You have to log on to the DHA Desktop to check your e-mail. The new e-mail addresses don't have webmail you can access from home. You have just successfully set up AVHE at home. That's because Langley AFB is on the same CHCS/AHLTA host as Portsmouth.Ĭlick the Details button of the app you want to use or save.Ĭlick the "Add to Favorites" button to add this app to your Favorites tab.Ĭlick around. For example, Langley users will see the Portsmouth AHLTA app when they type in Langley. The site knows which AHLTA application to give you based on your MTF. Type your MTF in the search box to filter the apps. Click on Apps to find your site-specific application shortcuts. My page has Favorite apps already added in. ![]() You can see Favorites at the top middle of the page. If everything worked out, you should see a page with two shortcuts: AVHE Support and DHAGSC Remedy Phone number (This is the DHA Global Service Center (GSC) Helpdesk phone number). Next you should see the DoD Consent banner. If you see a blue screen with CITRIX Receiver on it.things are looking good! Next, you'll see a window pop-up asking if you want to Open the Citrix Workspace Launcher. If things are going well, and this is your first time on AVHE, then you should see a Detect Receiver page.Ĭlick the Detect Receiver button there in the middle. Make sure you select your authentication certificate. PC users will be presented with a dialog box that looks like the one at work. Do not enter your computer password here. Mac users will be presented with a dialog box asking for Keychain access. Select your PIV certificate (DOD ID CA-XX the numbers may be different for your CAC. You will be presented with a drop-down asking you to select your CAC certificate. You can connect to AVHE using this link: If you've used AVHE at a previous command or you have the e-mail from the Global Service Center telling you your account is created, then you can continue. (One user had to download the Workspace App Universal version on PC)ĭownload the newest version of CITRIX Workspace App and install it. On the next page, select "Workspace App for Mac" or "Workspace App for PC" from the list. Once there, click on the "Select Product." drop-down and select "CITRIX Workspace App" from the list. Because the software is changing so often, I will direct you to the CITRIX site to download the latest software.Ĭlick here to go to the CITRIX downloads page. ![]() We need to download the CITRIX software to talk to the AVHE servers. Double-click on it to run it.įollow the prompts to install the DoD Certificates. Go to this page at Militar圜AC.com and scroll down to the section on InstallRoot (it's a small scroll).ĭownload the Militar圜AC (.msi version) to your computer. There is a program that will do this for you. You need to install the DoD Certificates for your computer. YOU TOO! THIS IS A VERY IMPORTANT STEP! DON'T SKIP IT! Make sure that enabler works with your CAC and macOS version. If not, go back and download a different enabler. Select Keychain Access)Ībove the login item in the top left corner should be your name or PIV_II or something similar (depending on your CAC).Ĭlick ONCE on that listing (you cannot unlock your CAC card.nor do you need to) - if you can see a bunch of certificates on the right side of the window, some with your name and some without, then you were successful. (Click the magnifying glass in the top right of your screen and type in Keychain. Plug your reader into your computer, put your CAC in the reader, and open Keychain Access. Now we need to make sure your CAC reader is working. Note: You may need to disable gatekeeper to install the software. You can likely get away without having to pay for PKard, but it is available as a last resort. I have had success with CACKey for the past 8 years. PKard is another good option (and has its apostles) but you have to buy the software (~$40). ![]() I have had good success with it and use it first. Go to this site and find the right CAC enabler for your CAC type and your Mac operating system. There is a small strip of numbers and words. To choose the right software, we need to know if you have a Gemalto or an Oberthur CAC. Now that you have a CAC reader, you have to install some software to make it work with your Mac. If you have macOS 10.15 (Catalina) installed READ THE PART ABOVE FOR macOS 10.15!!! For macOS 10.14 or EARLIER (Mojave, High Sierra, Sierra, etc), you will need to install a CAC enabler.
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